LTA Policy
Lead Tennis Academy
Weather, Make-Ups & Cancellation Policy
At Lead Tennis Academy, our priority is ensuring every player enjoys consistent time on court each term. We understand that weather and life don’t always go to plan, so we’ve created a policy that is fair, flexible and easy for families to follow.
Group Lessons
Wet Weather & Extreme Heat
Player safety always comes first.
Lessons may be cancelled if:
Courts are unsafe due to rain
The temperature reaches or is approaching 36°C
The Wet Bulb Globe Temperature (WBGT) reaches 32.5°C
Weather decisions are based on Bureau of Meteorology (BOM) data and court conditions and are typically made at least one hour before the lesson, often earlier where possible.
Families will be notified as soon as a decision is made.
Missed Group Lessons & Make-Ups
If your child misses a lesson due to:
Rain or weather cancellation
Illness
School commitments
Family commitments
Or any other reason
They are welcome to attend a make-up lesson.
We strongly encourage make-up lessons to be completed within the same term where possible, as this supports continuity and progression. However, unused make-up lessons can also be carried into the following term, giving families greater flexibility to recover missed court time.
To arrange a make-up lesson, please email:
Make-up lessons are:
Subject to availability
Booked into a suitable class level
Scheduled at a time offered by Lead Tennis Academy
Fees & Invoices
Group lessons are structured and invoiced on a full-term basis to provide consistency in coaching, scheduling and court allocation.
Missed lessons are not refunded or deducted from invoices. Our flexible make-up system allows players to recover missed court time wherever possible, including the ability to carry unused make-ups into the following term.
Our focus is always on keeping players progressing and enjoying their tennis.
Private Lessons
24-Hour Cancellation Policy
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule a private lesson.
Late cancellations with less than 24 hours’ notice, or no-shows, may be charged at the full lesson rate.
If Lead Tennis Academy cancels due to weather, extreme heat or another operational reason, the lesson will be rescheduled at no charge.
We understand that unexpected circumstances can arise and encourage early communication wherever possible. Where appropriate, exemptions may be made at the coach’s discretion.
Shared-Private Lessons
Shared-private lessons are booked and priced according to the number of players regularly enrolled in the lesson.
If one player is unable to attend, the lesson will still proceed for the remaining player or players and will count as a completed lesson for all enrolled players. Individual absences are not eligible for a credit or make-up lesson.
If the entire group needs to cancel or reschedule, our standard 24-hour private lesson cancellation policy applies.
General
By enrolling in lessons at Lead Tennis Academy, players and families acknowledge and agree to this policy.
If you have any questions, please contact us at:
We look forward to seeing everyone on court.
Code of Conduct
We aim to provide a positive, safe and enjoyable environment for everyone attending our tennis programs.
All players are expected to:
Respect coaches: Listen to instructions and allow coaches to lead the session.
Respect others: Be kind, inclusive and avoid disruptive or unsafe behaviour.
Respect the space: Use equipment appropriately, stay focused and help keep the courts clean.
If these expectations are not met, we may provide a reminder, pause a player’s participation in a session, contact a parent or guardian, or suspend future participation where necessary.